Search, Personalization & Merchandising
Visitors don't browse — they search. Irrelevant results, ignored intent, and surface-level personalisation lose you sales that should be easy. We fix all three.
If you’re spending money to drive traffic and not investing in converting it, you’re leaving money on the table.
CRO is the discipline of systematically improving the percentage of visitors who take the action you want — whether that’s a purchase, a quote request, or a sign-up.
We bring a structured approach: heuristic analysis, user behavior data, A/B testing, and iterative improvement. We identify the friction, design the solution, test it rigorously, and roll out what works. Month after month, the numbers get better.
This is for you if:
What you’ll get from this:
It’s usually proof the redesign wasn’t tested against a hypothesis, not proof that CRO doesn’t work. A redesign changes dozens of variables at once with no way to know which helped or hurt; CRO isolates them, starting with a heuristic audit that identifies where the actual friction sits. Then each fix is A/B tested, so you learn something even when a change loses.
Because money spent on traffic that doesn’t convert is money left on the table, and making existing traffic work harder is usually cheaper than buying more. A conversion lift also compounds: every visitor you acquire afterwards converts at the improved rate, which quietly improves the economics of all your acquisition channels at once. More traffic into a leaky funnel just scales the leak.
You can, and the tools are fine; the gap is usually method, not software. What a structured program adds is a heuristic audit to find the friction, a roadmap prioritized by impact against effort, and statistical rigor so a random Tuesday spike doesn’t get shipped as a win. Teams running ad-hoc tests mostly test what’s easy, not what matters.
The heuristic audit decides it: we identify the highest-friction moments in your purchase or lead funnel, then rank them by potential impact against implementation effort. First tests usually land on high-traffic, high-friction steps (checkout, product pages, forms) because that’s where a win moves revenue fastest. The roadmap makes the reasoning visible, so priorities get argued with data rather than opinions.
Early wins usually come from the highest-friction, lowest-effort fixes the audit identifies, often within the first testing cycles. Bigger gains compound after that, as the roadmap works through more tests and each result feeds the next hypothesis. The real product is a growing body of evidence about what works for your specific audience, and that keeps paying after any single test.
Low traffic changes what’s testable, not whether the discipline applies. The heuristic audit and user behavior data still find the friction, and many fixes (broken flows, confusing forms, unclear pricing) don’t need a full A/B test to justify shipping. Search, Personalization & Merchandising work often surfaces exactly that kind of evidence, so low-traffic sites run fewer tests on bigger swings.
Visitors don't browse — they search. Irrelevant results, ignored intent, and surface-level personalisation lose you sales that should be easy. We fix all three.
Every pixel is a billboard. We design with one question in mind: does this help someone take the next step?
Data don't lie, but they require interpretation. We help you understand what your numbers are actually telling you, and what to do next.

A few pointers to choose focus for your eCommerce with tips to weather the storm, make the most of everything and leverage opportunities.