Got ques­tions?

Where are you based?

Since 2006, we have been serv­ing US& UK clients from Spain — the most enjoy­able coun­try on earth if you like food, his­to­ry, and good vibes. Our team is ful­ly remote, work­ing from five coun­tries in three con­ti­nents, on a 4‑day work­week schedule.

What does the four-day work­week mean to me?
 

All good things. We start­ed work­ing remote­ly in 2013, way before it was cool, and since 2021, we’ve been oper­at­ing under a 4‑day week mod­el. It’s been a suc­cess­ful adop­tion for our team, our com­pa­ny and our clients both by quan­ti­ta­tive, objec­tive mea­sures and in qual­i­ta­tive, per­ceived factors. 

For you, this only means our team is big on orga­ni­za­tion, sched­ul­ing, resource man­age­ment and pri­or­iza­tion. We take three days to recharge so we can be focused, fast, and effi­cient the oth­er four. We set our dead­lines in advance to avoid last-minute crazi­ness and unnec­es­sary challenges. 

Work­ing Mon­day to Thurs­day does not mean you’ll be on your own the rest of the week. You’ll have ways to reach out if you face a major issue or need sup­port, but we min­i­mize the chance of these sce­nar­ios through metic­u­lous, respon­si­ble planning. 

How do I know this will work?

We know what we’re doing because we’ve done it a lot. We’ve been in busi­ness for almost twen­ty years, and have designed spe­cif­ic, tai­lored process­es for each of our solu­tions.

We sched­ule our projects at least three weeks in advance. This helps us run a tight ship, and cal­en­dar. More impor­tant­ly, we only move for­ward when we under­stand our clients’ needs ful­ly enough to be con­fi­dent we can deliver.

Because we know how much is invest­ed in these projects, we total­ly get that it can be a bit nerve-wrack­ing. We’ve put sev­er­al mea­sures in place to give our clients (and our­selves) some peace of mind. These include:

• Detailed Project Scope: Every project stage is clear­ly defined in terms of dura­tion and scope in our State­ment of Work (SOW). This means there are only two things that can make us miss a dead­line: Acts of God and force majeure, par­don my French.
• Train­ing & Hand­off Ses­sions: Our projects include doc­u­men­ta­tion and onboard­ing for every new cus­tomer, as well as train­ing ses­sions so you can take the reins if you pre­fer. We also offer main­te­nance ser­vices that can be renewed every six months for ongo­ing support.
• Out Clause: After our Dis­cov­ery Phase, either par­ty can decide not to con­tin­ue with­out any com­mit­ments. This ensures that we’re a good fit before div­ing deep­er, and/​or that we part ways with no hard feelings.
• Min­i­mum One-Month Guar­an­tee: We guar­an­tee our work for at least 30 cal­en­dar days post-deliv­ery. If any bugs arise due to our work, we’ll fix them at no addi­tion­al cost. This gives us ample time to catch any malfunctions.

Who will I be work­ing with?
 

As soon as we all agree we’re a good match, you’ll be intro­duced to your Account Man­ag­er. A pro­fi­cient Eng­lish speak­er and sin­gle point of con­tact in charge of under­stand­ing your needs, pri­or­i­ties and goals, con­vey­ing them to the team, and mak­ing sure we deliv­er accord­ing to expectations.

What’s your go-to eCom­merce plat­form?
 

We’ve been Big­Com­merce Part­ners since 2012, and we’re one of the most endur­ing part­ners in the indus­try. We love the plat­form and its peo­ple and we feel com­fort­able rec­om­mend­ing it to cus­tomers. That being said, we’re a ver­sa­tile ecom­merce agency and we’ve worked with and plat­forms before includ­ing Shopi­fy, Adobe Com­merce, Prestashop, Net­suite, among oth­ers.
 

We’re big on Com­pos­able Com­merce archi­tec­tures and we favor projects where we can work down­stream, help­ing your com­pa­ny lead­er­ship to choose the right tool for the job. If you want to see more about how we study and rec­om­mend solu­tions, check out our Ecom­merce Audit ser­vice.

Do you work B2C web­sites?
 

Though our spe­cial­ty and focus is on B2B, mod­ern com­merce has blurred the lines com­plete­ly. B2B brands are going hybrid (B2B+B2C, +DTC, and any acronyms in between). If you like our port­fo­lio and want to dis­cuss a project, sim­ply reach out. We can fig­ure out busi­ness mod­els def­i­n­i­tions later.

Do you work with long-term contracts?

Yes, and no.

Yes, because most of our clients ulti­mate­ly stick with us for the long run. Our par­tic­u­lar way of serv­ing and part­ner­ing with clients puts real val­ue into often overused attrib­ut­es like com­mit­ment, loy­al­ty, or cre­ativ­i­ty. We’re true prob­lem solvers and have an impec­ca­ble track record of pos­i­tive impact for our clients’ orga­ni­za­tions, both in terms of results and peace of mind.

But no, we do not tie you to lenghty, com­pli­cat­ed or hostage con­tracts. Our small print is not that small, and if at some point you decide to end our rela­tion­ship you’ll be free to do so with a min­i­mum heads up. Our ser­vices are designed with this in mind, too. That’s why we help your team train, doc­u­ment and under­stand our solu­tions, so you nev­er fall into a lia­bil­i­ty sit­u­a­tion where you depend on us, like it or not. 

Are we made for each oth­er? I’m not sure.
 

That’s okay. The eas­i­est way to know if we’re a match is to sit down and have a can­did con­ver­sa­tion. Let us under­stand your goals, nar­ra­tive, expec­ta­tions, and sug­gest the best course of action. You can sched­ule a Free Dis­cov­ery Call here.
 

In the mean­time, explore who we are. We try to be very open about how and what we think, how and who we work for, and what makes us dif­fer­ent. We sug­gest you start with our About You sec­tion, and see if what you read there resonates.

What’s your take on Gen­er­a­tive AI?
 

So glad you asked. We’re very par­tic­u­lar about how and where we use arti­fi­cial intel­li­gence in our projects.

It’s a won­der­ful, almost mag­i­cal tool, but no replace­ment — at least for now — for human intu­ition, expe­ri­ence, and their off­spring, insight. Like every­one else, we’re still try­ing to find our bear­ings around this rev­o­lu­tion, and we’re try­ing AI tools for code and con­tent proof­ing, image gen­er­a­tion, large-scale prod­uct automa­tion, and oth­ers. But under no cir­cum­stances will we resell fake thoughts made at the push of a button.

We rec­om­mend you take five to read our Gen­er­a­tive AI Pol­i­cy at our par­ent com­pa­ny website.

What is One Totem?
 

You’ll see the One Totem brand and logo in every invoice, con­tract or for­mal­i­ty. It’s our par­ent com­pa­ny name and the team behind our brands, including:

• Take­FortyT­wo, B2B Ecom­merce Spe­cial­ized Agency
   
• Duck­DuckChimp, Mailchimp Expert Agency
   
• And 4dias, the web­site where we share our pio­neer­ing expe­ri­ence around the four day work­week and demo­c­ra­t­ic hor­i­zon­tal management.

I don’t need your ser­vices yet. How can we stay in touch?

Check out our arti­cles to stay updat­ed and make sure you sub­scribe to our newslet­ter below to get our free but valu­able insights deliv­ered straight to your inbox. We work hard to make it worth reading.