The Go-Live

War­ran­ty

Every project comes with at least 30 days of war­ran­ty after launch. This includes:

• Dai­ly per­for­mance mon­i­tor­ing of the new website.
• Week­ly audits.
• Bug fix­ing.

Inci­dents caused by third par­ties (soft­ware, oth­er agen­cies, col­lab­o­ra­tors, etc.) are not cov­ered by this warranty.

Main­te­nance

Main­te­nance is not manda­to­ry, but it is strong­ly rec­om­mend­ed. Dur­ing the project we usu­al­ly build up a back­log of ideas, and it’s always best to devel­op them right after launch, while the work is still fresh and the team has momentum. 

Our main­te­nance agree­ments are based on blocks of hours and include con­sult­ing time with our CTO. They are avail­able start­ing from:

• Six-month con­tracts, auto-renewable.
• At least 25 hours per month.

That’s the stan­dard. You’ll see we’re flex­i­ble and we may have offered some­thing dif­fer­ent in our proposal.

Col­lab­o­ra­tion

With or with­out a main­te­nance plan, you can always count on us. Part­ner­ship doesn’t end the day the project clos­es. We’ll be there to:

• Keep you up to date on news from our shared tech­nol­o­gy partners.
• Pro­vide sup­port and guid­ance when­ev­er you have ques­tions about the project.
• Hold strate­gic con­ver­sa­tions to con­tin­ue shap­ing the future of your business.

We’re almost done. Just a cou­ple more things about us.